Relationship Update: Only Some Tasks Need You

You work hard on your business, you put in the hours choosing just the right words for a brochure, answering the phone, taking out the trash, finalizing the month end accounting. It’s a lot and it all rests on your shoulders. Or does it? Your business support tasks...
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Working in the Original Cloud(s)

When we think of the term “working in the cloud”, we refer to working in cyberspace – files in cloud storage, on a server somewhere on the planet rather than working on files on our hard drive. Remember when there were just the other clouds, you know, the white fluffy...
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The High Price of Doing the Paperwork

When you think of the most expensive Admin Assistant on the Planet, you might think of someone like Tony Stark’s Assistant who puts up with all his quirks, but who is handsomely paid for her hardship. Or a billionaire’s assistant who is available 24/7 and at a...
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A Penny For Your Thoughts…

We all know that in order to be successful at whatever we want to do, we have to take action. Simple, right? Then why is it so hard to get going? Sometimes it's because out the tasks are boring or difficult, or it’s something we just don't want to do. Denial won't...
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The Value of Black Goo

I was in denial. My driveway needed re-sealing for quite a few years and I was really hoping the night fairies would come and do it for me. Alas, no. A couple of summers ago, I thought I’d do it myself: get the bucket of black goo and the roller from the DIY store and...
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The Creation of the “Raving Fans”

One of my favorite business books is "Raving Fans - A Revolutionary Approach to Customer Service" by Ken Blanchard and Sheldon Bowles.  Published in 1993, the concepts in this book are as relevant today as they were then - perhaps even more so. One of the best ways to...
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Customer Loyalty :: a study in opposites

Recently, I was making arrangements for my summer holiday to the U.K. Among these many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly. The first...
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The Remote Workspace

The world of work is changing.  Business models are being reinvented all the time. Consider this: I work for one of the best companies in my entire career. My days are spent in the nicest office I’ve ever had.  My workplace has a full gym with shower facilities and...
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Un-plugging: the new necessity

As a Virtual Assistant Practice owner, I’m almost always plugged into technology, always looking for the newest online thing, always connected and available in some form or another. In conversation with clients and business contacts, I’m quite often asked what I do...
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Mastery

Many business owners start off with a great idea that will change the world and, through time and effort, they will evolve personally and professionally to be the best in their field.   Though you might not think of it these terms, what they are actually doing,...
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