Who doesn’t have a ‘bad’ day? We all do sometimes, and these days it seems like there are a lot of them.  A recent bad day was experienced by a friend of mine, let’s call her “R”. Picture this: After a restless night’s sleep, “R” wakes up with an incredible headache...

As the needs and wants of society change, the requirements of many suppliers of goods and services change as well. Changes in technology and the ways to manage them, such as those mentioned in Forbes article on this topic, current issues and other innovations have...

Whether in business or in our personal lives, we’re constantly striving to find something, to do something, or to complete something leading to an achievement or accomplishment and we measure how successful we are against the ability to reach these goals. Many times,...

When we talk about "working in the cloud," it's usually in reference to the digital realm—files stored online, accessible from servers around the world rather than our local hard drives. But let's take a moment to reminisce about the original clouds—the fluffy, white...

Many business owners start off with a great idea that will change the world and, through time and effort, they will evolve personally and professionally to be the best in their field.   Though you might not think of it these terms, what they are actually doing,...

One of my favourite business books is “Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles.  Published in 1993, the concepts in this book are as relevant today as they were then – perhaps even more so. One of the best ways...

When you think of the most expensive admin assistant on the Planet, you might think of someone like Tony Stark’s assistant who puts up with all his quirks, but who is handsomely paid for her hardship. Or a billionaire’s assistant who is available 24/7 and at a...

Who doesn’t need a little boost to their self-esteem from time to time?  We all come to a point in our jobs where a little pat on the back or “Way to go!” helps keep the motivation to propel you forward. While recognizing the accomplishments of your employees can be a...

Summer officially arrives tomorrow, Summer Equinox and the longest day of the year.  Some of us may head off to the beach or a cottage, some may be working in the heat of summer, while still others may be getting comfortable near a fan. As noted in the acrostic above,...

Outsourcing of services is becoming more and more mainstream and with the abundance of former corporate workers who have vast knowledge and experience and now run their own businesses, you will likely be able to find someone to help you for a reasonable amount of...