What time is it in this global village?

Remote support was pretty much non-existent 25 years ago. Facebook didn’t exist 20 years ago. Times, they are a'changing... Remote work has grown in popularity over the last 5-10 years and more so with the pandemic we’ve been dealing with the past 2+ years, it’s...

Customer Loyalty :: a study in opposites

"Before the pandemic, I was making arrangements for my summer holiday to the U.K.  Among those many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly....

Unplugging: the new necessity

In a previous blog post, we discussed un-plugging from the virtual world including from media, and from work, as I do in the summer to take some much-needed time off at a cottage in the remote Quebec countryside for a week of peace and quiet.  Upon my return,...

July down time: Cleaning up your brand image!

Our guest blogger is Loreto Cheyne of Lola Design.  Summer is a great time to work on your branding and marketing gear, getting ready for the busy 4th quarter… After what seemed like an endless winter, summertime’s here, and that means joining colleagues at a patio,...

The Value of Black Goo

I was in denial. My driveway needed re-sealing for quite a few years and I was really hoping the night fairies would come and do it for me. Alas, no. A couple of summers ago, I thought I’d do it myself: get the bucket of black goo and the roller from the DIY store and...

The Epitome of Value Based Fees

Did you hear the one about the customer and the plumber?  This is a classic anecdote that applies to more and more industries and professions as we realize that providing services is not about trading time for money. Customer: “Hello, I have a problem with my bathroom...

No Excuses: the art of follow-up

Just a little reminder today that the art of the follow up is now easier than ever. Why? Because of our ever-increasing virtual world of electronic media, social media, video, audio, smart phones and goodness knows what else will be available tomorrow! Add these...

Masters As Teachers

Many organizations start with a great idea that will change the world and, through time and effort, they will evolve to be the best in their field. Though you might not think of it these terms, but what they’re doing, what they’re actually reaching for, is “mastery”....

Finding The Confidence to Speak

Being invited to speak at an in person or virtual event can be a wonderful honour given to the potential speaker by those who want to hear the speaker’s message and share it with others. However, for some, it can be a great cause of anxiety and fear, with the thought...

The Good, the Not that Bad and the Manageable Side of Remote Work

If you’re one of those lucky workers out there who has found a place that suits you, whether it be in-office, remote or a hybrid of the two, congratulations! Having a place that you feel productive, content and comfortable can allow your talents to flourish and let...

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