One of my favourite business books is “Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles.  Published in 1993, the concepts in this book are as relevant today as they were then – perhaps even more so. One of the best ways...

When you think of the most expensive admin assistant on the Planet, you might think of someone like Tony Stark’s assistant who puts up with all his quirks, but who is handsomely paid for her hardship. Or a billionaire’s assistant who is available 24/7 and at a...

Who doesn’t need a little boost to their self-esteem from time to time?  We all come to a point in our jobs where a little pat on the back or “Way to go!” helps keep the motivation to propel you forward. While recognizing the accomplishments of your employees can be a...

Summer officially arrives tomorrow, Summer Equinox and the longest day of the year.  Some of us may head off to the beach or a cottage, some may be working in the heat of summer, while still others may be getting comfortable near a fan. As noted in the acrostic above,...

Outsourcing of services is becoming more and more mainstream and with the abundance of former corporate workers who have vast knowledge and experience and now run their own businesses, you will likely be able to find someone to help you for a reasonable amount of...

One of the key questions that a remote business employer receives from clients, or those thinking of starting their own virtual business is, “How do you know your employees are getting anything done? I mean, you are paying them but, what are you getting in return?”...

Over the past several years the physical landscape of the traditional office space has changed to evolve and promote productivity of its workers. Ergonomics assessments, increasing natural lighting and working with flexible schedules are examples of changes that have...

When an organization needs to write a proposal, it can be for many different reasons, such as business proposals, project proposals, proposals for research funding or non-profit organization funding, each of which require a particular focus. Today I’ll focus on...

These last few weeks can be labelled as busy, chaotic, and exhausting and I’m not even talking about work! I’m talking about the holiday time off that just passed! While I am glad to be back at work, it’ s tough to get back into the routine again. On that note, I hope...

I think it would be an understatement to say there is a lot of information from the news out there, at our fingertips through the newspaper, magazines and the internet, in our ears from the radio and as we sit to relax in front of the television Recently a friend of...