What Do You Propose?

When an organization needs to write a proposal, it can be for many different reasons, such as business proposals, project proposals, proposals for research funding or non-profit organization funding, each of which require a particular focus. Today I’ll focus on...

The Fresh Start of a New Year

These last few weeks can be labelled as busy, chaotic, and exhausting and I’m not even talking about work! I’m talking about the holiday time off that just passed! While I am glad to be back at work, it’ s tough to get back into the routine again. On that note, I hope...

Why Is News Still Important?

I think it would be an understatement to say there is a lot of information from the news out there, at our fingertips through the newspaper, magazines and the internet, in our ears from the radio and as we sit to relax in front of the television Recently a friend of...

Excuse me, you have a little something in your teeth…

Have you ever come out of a meeting, or the end of day and caught yourself in a mirror and realized that you have a piece of schmutz in your teeth, or your cow-lick is asserting its personality again?  We have all had that moment when we think “WHY DIDN’T SOMEONE TELL...

What time is it in this global village?

Remote support was pretty much non-existent 25 years ago. Facebook didn’t exist 20 years ago. Times, they are a'changing... Remote work has grown in popularity over the last 5-10 years and more so with the pandemic we’ve been dealing with the past 2+ years, it’s...

Customer Loyalty :: a study in opposites

"Before the pandemic, I was making arrangements for my summer holiday to the U.K.  Among those many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly....

Unplugging: the new necessity

In a previous blog post, we discussed un-plugging from the virtual world including from media, and from work, as I do in the summer to take some much-needed time off at a cottage in the remote Quebec countryside for a week of peace and quiet.  Upon my return,...

July down time: Cleaning up your brand image!

Our guest blogger is Loreto Cheyne of Lola Design.  Summer is a great time to work on your branding and marketing gear, getting ready for the busy 4th quarter… After what seemed like an endless winter, summertime’s here, and that means joining colleagues at a patio,...

The Value of Black Goo

I was in denial. My driveway needed re-sealing for quite a few years and I was really hoping the night fairies would come and do it for me. Alas, no. A couple of summers ago, I thought I’d do it myself: get the bucket of black goo and the roller from the DIY store and...

The Epitome of Value Based Fees

Did you hear the one about the customer and the plumber?  This is a classic anecdote that applies to more and more industries and professions as we realize that providing services is not about trading time for money. Customer: “Hello, I have a problem with my bathroom...

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