FAQ
We work with Non-profits, Social Enterprise, Foundations and for-profit Associations locally and nationally, in a wide variety of sectors, providing the best solutions for our clients’ administrative needs on a continuous or project basis. Our expertise is in managing and “connecting the dots” of your back office, so that you can laser focus on your organization’s mission.
What you can expect from us:
Dedicated and focused teams mean shorter response times;
Perfect for organizations who have a small operating budget;
A personal approach and excellent customer care;
Cost effective and efficient services delivery via remote management;
Frees up Board and Committee members’ time to focus on association objectives.
What we expect from you:
You have been established for at least 2 years, you’re passionate about your organization’s mission and you know what you want;
You conduct business authentically and ethically;
You are “electronic-age” savvy and you’re used to working in a collaborative relationship with a virtual team.
For payment, we prefer Interac E-Transfer® (Canadian clients), Visa®, MasterCard®, and we also accept cheque and money order in Canadian funds. Post-dated cheques are not acceptable.
Also included in the exceptional value we provide:
- Free access to quality resources and affiliates that have been pre-screened. If you need help with something, just ask! We will likely know a good person to help you by direct referral or we can manage the work for you.
- Free access to our web-based project management portal – upload files, post comments, etc.
- A one-stop shop for all your administrative support needs;
- Unlimited access to your team by phone, text, and email;
- Weekly check-in call with your team member
If I hire Virtual Works Inc., what are the next steps?
Following receipt of your inquiry, you will meet with Barbara Best, CEO of Virtual Works Inc. by phone or Skype for a consultation, which will include a complete overview of your organization and will determine how we can best support you. If there is a good fit, Barbara will create an agreement for your signature and she will open a client account (“the paperwork”).
Upon receipt of the signed agreement, and you’re ready to get started, we then schedule a “discovery call” with you and key stakeholders and our team. This call is designed to get to the “nuts and bolts” information in order to facilitate handover, brainstorm ideas and start the scheduling process.
Our exceptional services are provided during normal working hours, 9:00am to 4:30pm eastern, Monday through Friday. Canadian and Ontario statutory holidays are non-work days.
Please feel free to read our manifesto for more info about how we roll…
About Us:
Virtual Works was founded in March 2004 as a sole proprietorship and then incorporated on 1 November 2011. Through the years, we have built a solid client base with extended resources and quality affiliate programs and resources available to our clients at no extra cost. We use local talent to provide services and have never outsourced overseas as we believe in supporting our Canadian economy first and foremost.
Throughout our seventeen year history, we have gained invaluable experience in many functional areas. Virtual Works Inc. is a privately owned company with its head office located in Ottawa, Ontario. The company is managed by a CEO who oversees a functional support team who work from their respective home offices in the Ottawa/Gatineau region, while adhering to strict operating guidelines. All associates provide services using their own computer equipment/office equipment and have access to a full range of resources subscribed to by Virtual Works Inc. We have an infrastructure in place for reporting, project management, and emergency replacement of a team member should the need arise. Contact us today for a free consultation!