by virtualworks | Oct 14, 2019 | Business, business growth, Customer relationships, Marketing, Mastery, office management, Productivity, Time Management
As the needs and wants of society change, the requirements of many suppliers of goods and services change as well. Changes in technology and the ways to manage them, such as those mentioned in Forbes article on this topic, current issues and other innovations have...
by virtualworks | Jul 5, 2016 | Business, Business, business growth, Customer relationships, daily lfe, Mastery, Outsourcing, Remote Office Management, Time Management, Virtual Assistant
We all know that in order to be successful at whatever we want to do, we have to take action. Simple, right? Then why is it so hard to get going? Sometimes it’s because out the tasks are boring or difficult, or it’s something we just don’t want to do....
by virtualworks | Jun 27, 2016 | Business, business growth, Customer relationships, daily lfe, Mastery, Outsourcing, Time Management, Value Based Fees
I was in denial. My driveway needed re-sealing for quite a few years and I was really hoping the night fairies would come and do it for me. Alas, no. A couple of summers ago, I thought I’d do it myself: get the bucket of black goo and the roller from the DIY store and...
by virtualworks | Jun 20, 2016 | Business, business growth, Customer relationships, Marketing, Mastery, Outsourcing, Remote Office Management, Uncategorized
One of my favorite business books is “Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles. Published in 1993, the concepts in this book are as relevant today as they were then – perhaps even more so....
by virtualworks | Jun 13, 2016 | Business, Business, business growth, Customer relationships, holiday, Marketing, Mastery, Time Management, Travelling, Uncategorized
Recently, I was making arrangements for my summer holiday to the U.K. Among these many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly. The first...
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