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The Creation of the “Raving Fans”

by virtualworks | Jun 20, 2016 | Business, business growth, Customer relationships, Marketing, Mastery, Outsourcing, Remote Office Management, Uncategorized

One of my favorite business books is “Raving Fans – A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles.  Published in 1993, the concepts in this book are as relevant today as they were then – perhaps even more so....

Customer Loyalty :: a study in opposites

by virtualworks | Jun 13, 2016 | Business, Business, business growth, Customer relationships, holiday, Marketing, Mastery, Time Management, Travelling, Uncategorized

Recently, I was making arrangements for my summer holiday to the U.K. Among these many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly. The first...

Aside from the Obvious (redux)

by virtualworks | May 17, 2016 | Business, business growth, Outsourcing, Remote Office Management, Virtual Assistant

One of our most popular posts brought back to life… Virtual personal Assistant is becoming more and more mainstream and it’s becoming well known how they can make a business owner’s life easier at a fraction of the cost of traditional staffing.  The VA...

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