Outsourcing : the view from here

what is outsourcingOutsourcing of services is becoming more and more mainstream and with the abundance of former corporate workers who have vast knowledge and experience and now run their own businesses, you will likely be able to find someone to help you for a reasonable amount of money. Just as business owners can operate from just about anywhere, resources can provide services from anywhere. But whatever your needs are, always remember: “buyer beware”!!

Here’s a few things to consider when outsourcing:

  • The lowest priced outsourced solution may not be the best; good people cost money and beware that even these days, you still get what you pay for.
  • If you’re just starting out, outsource from the very beginning with a Virtual Assistant and a bookkeeper and grow your team from there. As your business grows, you can take on a web designer, a ghost writer, a graphic designer, an executive assistant, a project manager, etc.
  • Don’t outsource a task just because you don’t want to do it. There will be tasks that only you can do because they’re important to operations and strategic plan.
  • Always strike a fair deal with your resources and treat them with respect. You’re relying on them to handle important tasks for you and your business so don’t take advantage of them.
  • Bartering. This is a great way to get things done for no cost in exchange for services. Make sure that you and the resource are clear about the terms and that the services you each provide are both what you want. Beware that this mode of payment isn’t for everyone.

On the personal side of your life, you might think about outsourcing to further free up your time:

  • A personal assistant to help keep you and your family organized;
  • Housekeeper/house cleaning service;
  • Property maintenance;
  • Grocery service, errand service

When I first started my remote support agency, I thought I would lay-off my housekeeper, thinking that since I would be working from home, I could manage the house myself. A very wise business coach I met during my early networking days advised me against it. The reason? “You’re going to be at work during the day.” She was correct, of course, and my housekeeper is still with me to this day. What are your priorities? What would make your life easier and be less stressful for you? Give it some thought!

What Do You Propose?

When an organization needs to write a proposal, it can be for many different reasons, such as business proposals, project proposals, proposals for research funding or non-profit organization funding, each of which require a particular focus. Today I’ll focus on writing proposals in response to a solicited request, like contract work.

All organizations need revenue, whether they are non-profits, associations or business enterprises. While it’s great to have repeat clients and members, there are times where organizations have to get out there and look for that work by other means and one method is by responding to a Tender, Request for Quotation, Request for Services, Request for Proposal, etc.

At times when an organization is provided with one of these Request documents, it can be met with some shock as to the amount of information being requested for a simple piece of work. Why so much detail? In short, some of the Requests may be from clients that use public funds and are accountable for how those funds are spent or the client is simply seeking good value for money and are looking for evidence from organizations that their potential contractor is capable of providing the services in a manner that is of good quality and is cost effective.

So, what makes a good proposal?

Like any consumer, the client is looking for good value for the money they plan on spending. By responding to what they are looking for, or solving their problem, stated in the request in a clear manner, a well written proposal can give you the edge on the competition.

There are many areas on the internet to find information on how to prepare a proposal. For example, if you are considering preparing a proposal for the Government of Canada, you may want to check out their site at buyandsell.gc.ca on Preparing Proposals.

Let’s take a look at some of the Do’s in proposal writing:

  • Do read the request thoroughly to understand what the client is looking for. You need to understand where the client is coming from in their current state, their needs, and possible opportunities to provide a solution to their problem.
  • Do ensure the goods or services are something your organization provides. If you are looking at a Request that is asking for something you may not provide, you may have to look at sub-contracting a portion of that work (if allowable), or it may not be worth your time to respond.
  • Do ask questions where something is not clear, or you need information to help you prepare your proposal. These questions are helpful to the organization submitting a proposal and it may tell the client where they need to make the request clearer for all.
  • Do watch out for question deadlines and submission deadlines – Proposals received after deadlines are usually not allowed.
  • Do really take a look at the criteria in the Request. In most cases it is the criteria what your proposal will be reviewed against, so make sure to answer all parts of each criteria listed in the Request document.
  • Do plan ahead to make sure there is enough time not only to write the proposal, but research the Client, understand the resources you have available, and have the proposal reviewed a few other people in your organization to make sure the submission is aligned with the Request. Another pair of eyes is always good!

The obvious Don’ts are those actions contrary to the Do’s above and:

  • Don’t have the client search on external links for supporting material, especially if the request states that all supporting material must be in the proposal. In many cases, information from external sources can’t be taken into consideration and proposals are reviewed as they are provided, with no opportunity to add more in later. NB: some exceptions may be allowable, but they will probably be stated in the Request document, if they are.
  • Don’t put it on your references to fill in the blanks of what should be in your proposal. If there is a request to provide references these are most likely only to verify what was stated in your proposal.

While it was mentioned above that Requests are received from clients, there are also many sites where organizations can search for potential Request documents to provide a proposal to such as MERXBiddingo. Also check your city’s municipal, university, hospital or non-profit websites.

Best of luck in your proposal writing endeavors!

Why Is News Still Important?

I think it would be an understatement to say there is a lot of information from the news out there, at our fingertips through the newspaper, magazines and the internet, in our ears from the radio and as we sit to relax in front of the television

Recently a friend of mine told me a story of how her sister was scanning through Facebook and came across an article that causes stress and anxiety for her sister, based on its content and coincidental applicability to events taking place in her life. In an effort to calm her sister she checked out the article discovering that it was not a recent publication and is what is referred to as “click-bait”, where an article provides a shocking title or introduction to lure people to read it and click on a link to another page, which in this case was to sell a product she didn’t need. This particular situation can be related to so many people facing a daily bombardment of information and requires us as consumers of information to ask the right questions.

If there is so much out there that is not reliable, why is news still important?

It is still important to know the facts about what is going on around us to help us make better decisions. This could include the simplest news like the weather person telling us its going to rain, so you make decisions to pack an umbrella, to changes in the stock of a corporation you are currently investing in. Also keep in mind that positive stories are still out there. It can brighten one’s day to read a story of a student who volunteers her time after school to set up activities in her local elder’s residence or community coming together to help out a family

How do we decipher the information coming in and why it is important to look into where news comes from?

When looking at a source of information there are a few best practices in determining the reliability of the information. Some of these can take some time and research, but if someone is really determined to measure the reliability of a source there are a few steps that can be taken. These can be quick checks such as verifying the date of the publication of the article is current, checking who the author is and doing a search of the author to determine if they have credentials in the field they are discussing and verifying the publication source.  Further research could be in identifying the company or organization that is publishing this article, are they a known source, are they a source in the related field of the article topic?  Finally, another level of research could include determining the organization’s place in the industry and what their best interests would be.  For example, if you came across an article stating “Brand X” dog food is known to cause digestive illness in dogs and it is published by a communications division of “Brand Y” dog food, you might question what the motivation would be for this article.  Is it to warn people, or have “Brand X” purchasers move over to “Brand Y”, increasing sales?

What responsibility does the reader have in distinguishing fact from fiction?

As the reader we need to watch what is real and what is not to ensure we are looking at information that is correct and to know our limitations in how much to take in, by understanding the cues from our emotions.  If something induces a very negative emotion, it may be time to step away from that article, at least for the time being. Which leads us to…

When and why it is time to shut the news off?

As mentioned above, negative emotion can be your internal alarm to let you know when some news might just be enough and it may be important to interrupt the messaging being taken in at that time, to move onto something more productive and positive.

In these days of 24/7 information, give yourself permission to set boundaries around what is good for you and what is not good for you. You and your mental health are important!

What time is it in this global village?

advantage of hiring virtual assistanceRemote support was pretty much non-existent 25 years ago. Facebook didn’t exist 20 years ago. Times, they are a’changing…

Remote work has grown in popularity over the last 5-10 years and more so with the pandemic we’ve been dealing with the past 2+ years, it’s become a necessity. The Internet and evolving technology drive the ability for remote support workers to be just that: “remote”.  That can mean being remote locally or remote internationally; it can mean telecommuting for employees or freelancing as a contractor from anywhere on the planet for clients anywhere on the planet. The world has become larger and smaller at the same time: larger because remote working can easily tap into new markets around the world and increase competition (which can be a good thing); smaller because it takes less time and cost to do so.

It wasn’t too long ago that the average person didn’t know too much about video meetings or needed an international calling plan. Today, companies are expanding their enterprises globally without ever leaving their hometown; hiring remote employees who are local to new markets gives enterprise an edge. While this can be a very cost-effective way to conduct business, it takes more than just hiring people to work for you; it takes a thorough review of all factors that come into play for all stakeholders. It’s important to know the legal and accounting aspects of these relationships as well as being mindful of language barriers of both employees and clients.

Even in spite of the pandemic, the world is open for new opportunities.  With ever-evolving technology and lower costs to connect, open your mind to the endless possibilities that are happening around the world and around the clock.

The Power of Time

“What would you do if you knew you could not fail?” – Anthony Robbins

“What lies behind us and what lies before us are tiny matters compared to what lies within us.” – Ralph Waldo Emerson

These two great quotes are making the same point while coming from different directions; the authors are saying that our lives are in our own hands and that we should look at all the parts of our lives honestly and make conscious choices confidently so that we may benefit.

We have the power to change our lives by using what we already have inside ourselves: Tony Robbins knows that lack of self-confidence often holds us back; Ralph Waldo Emerson shows us that it’s what’s inside of us that counts more than the past and the future.

Even though they haven’t written books called “Time Management”, these authors teach us a lot about successful time management and successful life management.

The past 19 months have taught us that time can stand still, expand to fill how long it takes a task to be done, stretch out endlessly before us or reduce itself so small that there simply isn’t enough of it.  Yet, we all still have 24 hours in a day.

Another great quote is from David Allen, author of “Getting Things Done” and “Ready for Anything”. He gets right to the point when he says, “Time is just time, you can’t mismanage it. What that really means is that you mismanaged the agreement you had with yourself about what you should have accomplished.” He goes on to say that time management is really a complex issue of self-management where work needs to be captured, clarified, organized and reviewed in line with your purpose, values, vision, goals, and strategies. When these things are in line, you’ll feel good about how you’re managing time.

It’s really that simple.