Outsourcing of services is becoming more and more mainstream and with the abundance of former corporate workers who have vast knowledge and experience and now run their own businesses, you will likely be able to find someone to help you for a reasonable amount of money. Just as business owners can operate from just about anywhere, resources can provide services from anywhere. But whatever your needs are, always remember: “buyer beware”!!
Here’s a few things to consider when outsourcing:
The lowest priced outsourced solution may not be the best; good people cost money and beware that even these days, you still get what you pay for.
If you’re just starting out, outsource from the very beginning with a Virtual Assistant and a bookkeeper and grow your team from there. As your business grows, you can take on a web designer, a ghost writer, a graphic designer, an executive assistant, a project manager, etc.
Don’t outsource a task just because you don’t want to do it. There will be tasks that only you can do because they’re important to operations and strategic plan.
Always strike a fair deal with your resources and treat them with respect. You’re relying on them to handle important tasks for you and your business so don’t take advantage of them.
Bartering. This is a great way to get things done for no cost in exchange for services. Make sure that you and the resource are clear about the terms and that the services you each provide are both what you want. Beware that this mode of payment isn’t for everyone.
On the personal side of your life, you might think about outsourcing to further free up your time:
A personal assistant to help keep you and your family organized;
Housekeeper/house cleaning service;
Property maintenance;
Grocery service, errand service
When I first started my remote support agency, I thought I would lay-off my housekeeper, thinking that since I would be working from home, I could manage the house myself. A very wise business coach I met during my early networking days advised me against it. The reason? “You’re going to be at work during the day.” She was correct, of course, and my housekeeper is still with me to this day. What are your priorities? What would make your life easier and be less stressful for you? Give it some thought!
One of the key questions that a remote business employer receives from clients, or those thinking of starting their own virtual business is, “How do you know your employees are getting anything done? I mean, you are paying them but, what are you getting in return?” The easy answer is ‘Outcomes and Results’, as noted in our last blog post Managing a Changing Environment.
On the flip side, this article tackles some of the big questions asked by some of our remote employees:
How do I know if I am doing a good job?
Is there more I could be doing? Am I just one software program away from being able to obtain more work?
What are other employees for the company doing and how do we all fit together?
How do I work collaboratively with other employees to share ideas?
What is the big picture for the company and how is my work a part of this?
The ability to answer your remote employees’ questions helps them know where they stand in the big picture of your organization and can increase productivity.
Although much of a remote employee’s work is done using technology, clear communication goes a long way, even in these days of remote ‘everything’. Whether through email, a phone call or an in-person meeting, remote employees can accomplish a great deal by using all forms of communication and answers the questions above.
How do I know if I am doing a good job?
Employees should simply ask the question to their employer and be prepared for potential constructive criticism. Employers should be monitoring the progress of the employee’s deliverables and be ready to provide this feedback, whether positive or constructive. Consider the setting to provide this feedback. An in-person meeting may be warranted, as an email may not provide the sentiment and feeling behind such a conversation.
Is there more I could be doing? Am I just one software program away from being able to obtain more work?
Again, employees should ask the employer if there is any available work, followed up by asking what tools and experience are required to do this work. Employers should check in with their employees to see if they have an interest in taking on other work and checking to see if there has been any change in their available tools to help you with your business.
What are other employees for the company doing and how do we all fit together?
Employers may want to consider planning opportunities for all employees to get to together to share work ideas and get to know who is playing what role in the business. Additionally, employers may want to create an employee list with contact emails and identification of who is working on what files, if it is secure to do so.
How do I work collaboratively with other employees to share ideas?
Following on the last point, employees may want to take advantage of opportunities to meet with others in the organization and share ideas with the entire team. Perhaps send an email to keep in contact and consider asking your colleagues if you have a question or need help, if your employer is ok with that.
What is the big picture for the company and how is my work a part of this?
Employees should have this discussion with their employer not just at the time of hire, but every once and a while to check in. The organization may have changed or new projects started and it is important for one to know where their efforts in an organization have an impact.
These questions are just the tip of the iceberg; making communication with and between employees integral in a remote business is an important component to the relationship. So, if you’re feeling stuck, remember to just ask!
Have you ever come out of a meeting, or the end of day and caught yourself in a mirror and realized that you have a piece of schmutz in your teeth, or your cow-lick is asserting its personality again? We have all had that moment when we think “WHY DIDN’T SOMEONE TELL ME?”
As small business owners we can spend so much time in the tasks that we forget what our goals are. If only gauging how well we are running our business is as simple as looking in the mirror! When it comes to taking your business to the next level, a level of self-awareness is required to assess the needs of your business and how your management style can be maximized for growth.
Take a look at your business and your strengths and values (and be honest about it!). Determine what makes sense for you to do and what is reasonable for someone else to take care of.
To identify exactly what you need, do the following for one work-week:
As you go through each workday, write down the daily tasks that you dislike doing (or, put another way, make a list of the things you do last because you keep putting them off)
Write down all the projects you’ve “had on the back burner”; those projects and tasks that never seem to get done week after week, month after month.
Write down all the things you spend too much time doing (why are you really in the office all the time?).
Write down all the things you wish you had more time to do.
Write down all the tasks you must do as a business owner.
Ask people you know to work through this with you as they may provide a different perspective. There might be metaphorical spinach in your teeth that they are begging for the chance to tell you about!
Don’t think about how much it will cost or how long to get these resources in place. Just think about you for now and ask yourself what you need to do in order to move your business forward.
I started to reflect on the cause of why some days are more productive than others and landed on the concept of distractions; how one has a tendency of thinking back and thinking ahead. Have you ever caught yourself worrying about the tasks that need to be done later in the day or tomorrow, whether this or that will turn out the way you hope or stressing over things that happened yesterday or last week? I’ve found that the days where it is easier to get things done are the days where I am totally focused on the task at hand, in other words, I’m being in the present moment.
I can’t be the only one that has discovered this pattern, and this fits nicely with the term ‘mindfulness’. It’s one of those things we hear so much about, but what does it mean to be mindful? Some might think it is like meditating (that can happen as part of practicing mindfulness), or like forgetting about things (depends on what you are thinking about), but what it really means is to bring you to the present time and to be present and aware of what you are doing now, at this moment in time.
What is Mindfulness?
According to mindful.com, it is “…the basic human ability to be fully present, aware of where we are and what we’re doing, and not overly reactive or overwhelmed by what’s going on around us.” That sounds simple but can be challenging in practice.
My colleague shared her own experience in trying to be mindful and said she lasted maybe two minutes before she became distracted. She tried it as just a re-adjustment of her thought processes to try to concentrate on what she was doing and even tried it through meditation. However, she didn’t give up. She started slowly with one simple process, when she found herself becoming overwhelmed and distracted, she stopped everything she was doing for a moment.
At that moment she decided that she was going to fix this through her thought processes by taking note of what she was thinking about the moment she felt overwhelmed. If it was something in the past or something not yet to take place, she stripped it away and thought to herself, “What am I doing right now?” She would listen to her breathing, acknowledge where she was in her physical location and set her mind to the task at hand. Turning back to what she was trying to accomplish she would attempt to focus on that alone.
Now that’s not saying there haven’t been many times where she tried and still became distracted, but the key was not giving up. Mindfulness is learning process and takes time and practice.
Why is it so important?
Some of the common benefits of practising mindfulness include:
reducing stress;
better sleep patterns;
weight management (maybe because we are thinking about what we are eating);
reduction in automatic negative thought processes;
assistance in managing anxiety and depression;
improved general health (physical and mental); and
improved concentration.
Even therapists that suggest mindfulness to their clients have noticed a change in how they provide therapy by practicing it themselves. As noted by the American Psychological Association in 2012, studies suggest that by practicing mindfulness, therapists not only benefit from the reduction of anxiety and depression but it is found to improve how they care for their clients through more empathy and compassion to their clients with improved skills in counselling.
There we have it! I focused and this blog is now finished! One small victory!
If you’re seeking your one small victory, don’t give up and remember:
“All that we are is the result of what we have thought. The mind is everything. What we think, we become.”― Buddha
Outsourcing of services is becoming more and more mainstream and with the abundance of former corporate workers who have vast knowledge and experience and now run their own businesses, you will likely be able to find someone to help you for a reasonable amount of money. Just as business owners can operate from just about anywhere, resources can provide services from anywhere. But whatever your needs are, always remember: “buyer beware”!!
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