by virtualworks | Feb 26, 2023 | Leadership, Mastery, Productivity, Time Management, Uncategorized, working from home, working remotely
Over the past several years the physical landscape of the traditional office space has changed to evolve and promote productivity of its workers. Ergonomics assessments, increasing natural lighting and working with flexible schedules are examples of changes that have helped in this regard, but what if your employees are finding they are more productive outside of the office environment?
While some companies have successfully integrated the ability for workers to work from home where feasible and as shown in this Globe and Mail article,(dated 2017) some managers and leaders find it challenging to manage workers that are not located on the company’s site. Many times, there is a trust issue between management and employees or hired virtual workers that need to be dealt with to allow a successful off-site arrangement to work. These issues are as relevant today as they were when remote working was becoming more commonplace.
A common question that we hear is “How will I know if the work is being done right, or being done at all?”
The simple answer: Outcomes and Results.
The proof is in the pudding as they say. This may be accomplished by setting goals for the day, week, and month for the off-site worker to meet and if actual time worked is a concern, the worker can submit a weekly time sheet either manually, or using time tracking software online.
For the most part, when an off-site worker is trusted they may feel more invested in a company that understands the importance of working off-site and may want to have their best work shine through in those results and outcomes. So if you’re on the fence about off-site work, here are just a few benefits to this way of working:
- Your very valuable time. The day of a manager or leader can be packed,with all employees in the office valuable time is taken by “doing the rounds” to check and see what everyone is up to, but is there a value in this?
- Workers that have opted for off-site work tend to be more productive, as there may be things within the office environment they find distracting or may just work at a different pace and timeline than what has been established as the norm.
- Workers that have opted for off-site work and have been given the opportunity to do so may have greater respect for those they are working for, as they may feel they are being understood.
- Many off-site workers tend to find a better balance of their social commitments and work with less absenteeism.
- Communications with your off-site worker are as simple as picking up the phone, sending an instant message, sending an email, or starting a Skype conversation.
Remember though that remote working isn’t for everyone! Some people are their most productive working on their own in peace and quiet (like yours truly). Other people need a place to go every day and work well with interruptions and face-to-face interactions. Either way, in today’s information society it still comes down to outcomes and results however, working remotely allows for much more autonomy for the responsible human to provide the results on the due date without management knowing when the work was actually done.
by virtualworks | Jan 2, 2023 | Accomplishments, business growth, daily lfe, holiday, Leadership, Mastery, office management, Team Work, Time Management, working from home, working remotely
These last few weeks can be labelled as busy, chaotic, and exhausting and I’m not even talking about work! I’m talking about the holiday time off that just passed! While I am glad to be back at work, it’ s tough to get back into the routine again. On that note, I hope you have all had a wonderful, stress-free holiday. For those that are perhaps not feeling the back to work grind, I offer the information below.
Whether you had a relaxing time off, or you still need a vacation from your vacation, the transition back to the day-to-day routine of work, without the distraction, food and fun of the holidays is no easy task. So, first thing’s first: don’t be too hard on yourself, we’re all a little rusty getting back into the swing of things.
At times people may experience depression, the “winter blues” and anxiety. With winter settling in and the excitement of the holidays over, we push ourselves back to work and may not always recognize when it is time to take care of ourselves.
Don’t forget if you do need help right away the Canadian Mental Health Association has resources available.
A couple of years ago CBC posted an article on the anxiety of returning to work after the holidays and what you can do to manage it.
The signs of the “Winter Blahs” can include:
- Lack of motivation and loss of interest;
- Low energy;
- Difficulty sleeping; and
- Difficulty concentrating
However, there are a few ways to manage this form of depression that tends to linger during the winter months, so why not give some of these a try!
- LIGHT THERAPY:Use of an artificial light source, as light therapy to create the sunlight you would otherwise get during the summer months.
- SMALL ACCOMPLISHMENTS:Boost your motivation by completing small manageable tasks, recognizing each task as an accomplishment and step to a larger goal.
- HEALTHY EATING:Foods that contain the minerals and nutrients to get you through your day not only impact your physical health but can also be beneficial to mental health.
- STAY ACTIVE: (my personal favourite) Being active for 30 minutes per day is known to provide a fantastic boost of energy, confidence and provide an overall improvement to one’s mental and physical well being.
- EMBRACE THE COLD:As the winter is tucking itself in for a little while, there is no getting away from it and we may as well embrace it by getting out there and enjoying what it has to offer, such as skiing, snowshoeing, skating and even bundling up for that walk on your own or bring a friend.
So, what about getting used to that routine again? Even if you aren’t feeling the blues, maybe you are feeling the difficulty of getting back to the routine, so give a try with:
- Don’t set yourself up for negativity! – “Be the positive change you need.” I know it sounds a little strange, but taking a positive attitude to go back to work can be an excellent start to going back to work.
- Be ready for the pile of work and chunk it out into steps – sure you have been away from the office for a little while, so you might want to anticipate the pile of work that may be waiting for you.
Slow and steady wins the race:
- Step 1: Make that coffee have a seat
- Step 2: Make a list of the things that need to be completed
- Step 3: Then chip away at it, one thing at a time
- Be patient with yourself.
Bring something to work or do something nice for yourself and ease back into it. Remember it is a new year, so this can be a fresh start to fantastic things to look ahead and look forward to.
You can do it! Wishing you everything wonderful for 2023 from Barbara B. and the team at VWI.
by virtualworks | Nov 19, 2022 | Business, business growth, daily lfe, Mastery, Productivity, working from home, working remotely
I think it would be an understatement to say there is a lot of information from the news out there, at our fingertips through the newspaper, magazines and the internet, in our ears from the radio and as we sit to relax in front of the television
Recently a friend of mine told me a story of how her sister was scanning through Facebook and came across an article that causes stress and anxiety for her sister, based on its content and coincidental applicability to events taking place in her life. In an effort to calm her sister she checked out the article discovering that it was not a recent publication and is what is referred to as “click-bait”, where an article provides a shocking title or introduction to lure people to read it and click on a link to another page, which in this case was to sell a product she didn’t need. This particular situation can be related to so many people facing a daily bombardment of information and requires us as consumers of information to ask the right questions.
If there is so much out there that is not reliable, why is news still important?
It is still important to know the facts about what is going on around us to help us make better decisions. This could include the simplest news like the weather person telling us its going to rain, so you make decisions to pack an umbrella, to changes in the stock of a corporation you are currently investing in. Also keep in mind that positive stories are still out there. It can brighten one’s day to read a story of a student who volunteers her time after school to set up activities in her local elder’s residence or community coming together to help out a family
How do we decipher the information coming in and why it is important to look into where news comes from?
When looking at a source of information there are a few best practices in determining the reliability of the information. Some of these can take some time and research, but if someone is really determined to measure the reliability of a source there are a few steps that can be taken. These can be quick checks such as verifying the date of the publication of the article is current, checking who the author is and doing a search of the author to determine if they have credentials in the field they are discussing and verifying the publication source. Further research could be in identifying the company or organization that is publishing this article, are they a known source, are they a source in the related field of the article topic? Finally, another level of research could include determining the organization’s place in the industry and what their best interests would be. For example, if you came across an article stating “Brand X” dog food is known to cause digestive illness in dogs and it is published by a communications division of “Brand Y” dog food, you might question what the motivation would be for this article. Is it to warn people, or have “Brand X” purchasers move over to “Brand Y”, increasing sales?
What responsibility does the reader have in distinguishing fact from fiction?
As the reader we need to watch what is real and what is not to ensure we are looking at information that is correct and to know our limitations in how much to take in, by understanding the cues from our emotions. If something induces a very negative emotion, it may be time to step away from that article, at least for the time being. Which leads us to…
When and why it is time to shut the news off?
As mentioned above, negative emotion can be your internal alarm to let you know when some news might just be enough and it may be important to interrupt the messaging being taken in at that time, to move onto something more productive and positive.
In these days of 24/7 information, give yourself permission to set boundaries around what is good for you and what is not good for you. You and your mental health are important!
by virtualworks | Sep 25, 2022 | Business, business growth, Leadership, Marketing, Mastery, Outsourcing, Productivity, remote meetings, Remote Office Management, Team Work, Time Management, Travelling, working remotely
Remote support was pretty much non-existent 25 years ago. Facebook didn’t exist 20 years ago. Times, they are a’changing…
Remote work has grown in popularity over the last 5-10 years and more so with the pandemic we’ve been dealing with the past 2+ years, it’s become a necessity. The Internet and evolving technology drive the ability for remote support workers to be just that: “remote”. That can mean being remote locally or remote internationally; it can mean telecommuting for employees or freelancing as a contractor from anywhere on the planet for clients anywhere on the planet. The world has become larger and smaller at the same time: larger because remote working can easily tap into new markets around the world and increase competition (which can be a good thing); smaller because it takes less time and cost to do so.
It wasn’t too long ago that the average person didn’t know too much about video meetings or needed an international calling plan. Today, companies are expanding their enterprises globally without ever leaving their hometown; hiring remote employees who are local to new markets gives enterprise an edge. While this can be a very cost-effective way to conduct business, it takes more than just hiring people to work for you; it takes a thorough review of all factors that come into play for all stakeholders. It’s important to know the legal and accounting aspects of these relationships as well as being mindful of language barriers of both employees and clients.
Even in spite of the pandemic, the world is open for new opportunities. With ever-evolving technology and lower costs to connect, open your mind to the endless possibilities that are happening around the world and around the clock.
by virtualworks | Aug 28, 2022 | Brand Image, Case Study, Customer relationships, daily lfe, Marketing, Mastery, Travelling
“Before the pandemic, I was making arrangements for my summer holiday to the U.K. Among those many arrangements and bookings I had to make, two stood out in my mind – each of which are a great example of customer loyalty, how to build it and how to lose it quickly.
The first experience was with a large, well known mail order firm in the U.S. I had purchased travel clothing for my trip and not everything fit well so I had to return a few things. The return slip was easy to complete and advise what I wanted done with the returned items.
Rather than me hunting all over the house for a copy of their catalogue, they included one with the order so it would be easy to find substitutions if I wanted. They included a pre-printed return label within its own folded card with instructions. These few easy to do steps made the return of the clothing really easy and hassle free to the extent that I just had to fill in the sender address on the label, tape up the box and drop off at my local post office. It was almost a joy to return the things I didn’t want. Will I purchase from them again? Absolutely!
The other experience was with a tour operator for an excursion of a now well-known castle in Britain. I had made the booking back in March and I was so happy that the date was available as it was going to be one of my last days in Britain – I really lucked out! I was so looking forward to it even though it was 6 months away.
In May, I received a notice by email that my booking was cancelled and asked what other date would I like to choose? I replied by saying it was the only date I was available for the tour and requested that my money be refunded. I waited a week and sent them a reminder. A couple of days after that, they requested my PayPal account address. A week later I checked my account and there was considerably less money in my account than the original amount I paid. There was no explanation by email for the difference. I researched their website to see if there was a cancellation policy, none to be found. I emailed again advising what I had paid and what I had received as a refund and requested they remit the difference immediately. Will I purchase from them again? Absolutely not! Will I recommend them? Not a chance.
In both these situations, the return process is handled by using a few simple steps to keep the customer (me) happy and coming back. One of them has it perfected; the other has a lot to learn!
Do you have any customer loyalty examples to share that we can all learn from? Please comment and feel free to social share below. Thanks!
Over the past several years the physical landscape of the traditional office space has changed to evolve and promote productivity of its workers. Ergonomics assessments, increasing natural lighting and working with flexible schedules are examples of changes that have helped in this regard, but what if your employees are finding they are more productive outside of the office environment?
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